When I started at my agency, I was Ted Lasso: relentlessly positive with a hesitant boss. Twenty years later, as COO, I'd learned what the biscuits were really about. Here are five lessons from Ted on building a team where everyone belongs.

Most organizations track turnover religiously. But what if the number is lying to you? After nearly two decades in leadership, Erin makes the case that retention and engagement are not the same thing and confusing them is costing you more than you think.